Terms & Conditions
Jupp illustrations Terms & Conditions
Jupp illustrations gives you ('the Customer') access to juppillustrations.co.uk (the “Site”) and sells our greeting cards and other products ('Products') to you subject to the terms and conditions set out below. By buying our Products you agree to accept these terms and conditions.
2. Purchase Agreement
Once you have purchased the Products from our Website, we shall send you an email containing the details of your order and payment. Only when we have despatched the order and confirmed this by email, shall we have legally accepted your order and entered into a contract between us. Should there be any Products on your order that have not been despatched, these Products do not form part of the agreement.
3. Returns & Statutory Rights
You are entitled to a 14 day cooling- off period, during which time you can return the Products to us. Once we have received them, we shall refund the cost of the Products but not the cost of returning them. To ensure that we do receive them, please use a method where both delivery and signature are recorded. Should we not receive the Products, we cannot refund your money.
We shall only make a full refund if the Products are returned to us in perfect condition. The cellophane bag inside which each card and envelope is packed must remain unopened. If the bag has been opened the cost of repackaging will be deducted from the refund.
4. Returning Defective Products
We aim to despatch the Products in perfect condition. Occasionally, however, the Products can arrive at their destination in a damaged or defective condition. If this is the case with your delivery, please return the defective Products to us within seven days of receiving them. We shall then either replace the defective Products and reimburse the postage cost of returning them, or reimburse both the cost of the defective Products and the postage cost of returning them.
Please refer to our Delivery Page.
All prices on our consumer site are inclusive of VAT.
7. Minimum Order Value
The minimum order value is £20, excluding postage costs. For trade customers the minimum order value is £100, excluding postage costs.
From time to time Products may be unavailable. In this case we shall contact you for a substitution by email. If we are unable to contact you or receive no reply, we shall after another week cancel the order and confirm this by email. We shall not split the delivery for any reason.
We do not sell Products to children or anyone under the age of 18.
10. Product Description
Images on the Website are taken from the original artwork. The description for each range includes the processes used to enhance the image - foil, emboss, flitter etc. These finishes do not show on the Website image. By placing the order you have accepted that this is the case.
For more information about our terms and conditions, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
13 Cambridge Avenue, Woodmancote, Cotswolds, Gloucestershire, GB, GL11 4AU.
Company Reg Number: 11422307
VAT Number: 297 1846 54